Print on demand information page
Why Choose Our ‘Print on Demand’ Range?
Our Print on Demand collection is designed with the planet, and people, in mind. Each item is made to order, meaning nothing is produced unless it’s needed. This helps cut down on waste and ensures your purchase is as sustainable as it is meaningful.
Products in this range are made using organic cotton, where applicable, and printed with low-waste technology powered by renewable energy. They’re ethically produced in certified facilities where workers are treated fairly and safely. Yes, this range costs a little more than our standard products but every extra pound goes into reducing waste, protecting the environment, and supporting fair working practices. When you buy from this collection, you’re not only showing your support for veterans in need and their families, but you’re also making a powerful choice for the planet.
Key Benefits:
- Made to order — no excess stock or waste
- Clothing is made from 100% organic cotton sustainably sourced
- Printed with renewable energy
- Ethically produced
- Designed to be recycled and remade
- Lower environmental impact, higher positive impact
Choosing this range means wearing your values with pride, supporting our veterans while protecting the world they fought for.
Ordering a 'Print on Demand’ Product
Payment
Payment
If you have purchased both a print on demand product as well as a product/s from the rest of our range, one combined payment will be taken for these (including P&P). If you have any queries regarding your payment, please contact us via email at shop@helpforheroes.org.uk
Delivery
Delivery
** Please note that we can only ship to International destinations outside of the EU at the present time. We are currently not taking orders to be shipped to EU countries. **
If you have purchased a product that is being created by our on demand printing company, this will be sent untracked but will arrive with you within 7-10 working days. Some products may take a little longer to deliver and will be with you within 10-12 working days, where this is the case we will make it clear on the product page.
The shipping label on your parcel will not mention Help for Heroes. The sender will be the name of the print on demand company.
The print on demand company may use couriers such as Amazon Shipping to deliver your order.
If you have purchased both an on demand printed product as well as a product/s from the rest of our range, please note that postage and packaging will be combined for these at the usual rate of £3.95 for delivery in the UK, £7.50 for Europe and £20 for the Rest of the World.
These goods will be delivered separately as they are dispatched from two different warehouses.
For more information about our delivery services, please follow this link to the Delivery Information page: Delivery
Returns
Returns
Please do not return Print-On-Demand items.
If you receive your Print-on-demand product and believe that the wrong item has been sent or the item is faulty, please contact us at shop@helpforheroes.org.uk
It is likely that we will ask you to send some photos of the fault (so that we can work to eradicate problems with our manufacturer) and then, if appropriate, we will arrange for a refund to be issued to you or for an exchange to be sent.
For more information on our Returns process, please follow this link to the Returns Page: Returns and Refunds
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