On Demand Printing FAQs
We have introduced additional product lines using a "Print on Demand’ print service. That means they are made just for you – at the point you order them giving us the opportunity to offer you a wider choice of styles and colours. Every item that uses this service has a special icon on it. We have put together this information for when you buy products using this print on demand service.
Ordering an ‘On Demand’ Product
Payment
Payment
If you have purchased both a print on demand product as well as a product/s from the rest of our range, one combined payment will be taken for these (including P&P). If you have any queries regarding your payment, please contact us via email at shop@helpforheroes.org.uk
Delivery
Delivery
** Please note that we can only ship to International destinations outside of the EU at the present time. We are currently not taking orders to be shipped to EU countries. **
If you have purchased a product that is being created by our on demand printing company, this will be sent untracked but will arrive with you within 7-10 working days. Some products may take a little longer to deliver and will be with you within 10-12 working days, where this is the case we will make it clear on the product page.
The shipping label on your parcel will not mention Help for Heroes. The sender will be the name of the print on demand company.
The print on demand company may use couriers such as Amazon Shipping to deliver your order.
If you have purchased both an on demand printed product as well as a product/s from the rest of our range, please note that postage and packaging will be combined for these at the usual rate of £3.95 for delivery in the UK, £7.50 for Europe and £20 for the Rest of the World.
These goods will be delivered separately as they are dispatched from two different warehouses.
For more information about our delivery services, please follow this link to the Delivery Information page: Delivery
Returns
Returns
Please do not return Print-On-Demand items.
If you receive your Print-on-demand product and believe that the wrong item has been sent or the item is faulty, please contact us at shop@helpforheroes.org.uk
It is likely that we will ask you to send some photos of the fault (so that we can work to eradicate problems with our manufacturer) and then, if appropriate, we will arrange for a refund to be issued to you or for an exchange to be sent.
For more information on our Returns process, please follow this link to the Returns Page: Returns and Refunds
Still need help?
Not found what you're looking for, we're here to help answer your questions.
