FREE STANDARD DELIVERY ON All UK MAINLAND ORDERS £40+ | NEXT WORKING DAY DELIVERY £7.50 | FREE UK RETURNS
ALL THE PROFITS ARE GIFTED TO THE CHARITY HELP FOR HEROES
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    Ordering an ‘On Demand’ Product

    We have introduced additional product lines using an ‘On Demand’ print service. That means they are made just for you – at the point you order them giving us the opportunity to offer you a wider choice of styles and colours. Every item that uses this service has a special icon on it.

    We have put together this information for when you buy products using this new on demand service.

    Payment

    If you have purchased both an on demand printed product as well as a product/s from the rest of our range, one combined payment will be taken for these (including P&P). If you have any queries regarding your payment, please contact our Supporter Care Team on 0300 303 9888.

    Delivery

    If you have purchased a product that is being created by our on demand printing company, this will be sent untracked but will arrive with you within the usual 3-5 working days.

    If you have purchased both an on demand printed product as well as a product/s from the rest of our range, please note that postage and packaging will be combined for these at the usual rate of £3.95 for delivery in the UK, £7.50 for Europe and £15 for the Rest of the World.

    These goods will be delivered separately as they are dispatched from two different warehouses.

    We continue to aim for all orders within the UK to arrive within 3-5 working days from your date of purchase, 1-2 weeks for Europe and 2-4 weeks for the Rest of the World.

    For more information about our delivery services, please follow this link to the Delivery Information page: Delivery

    Returns

    If you choose to return a product from our on demand printing company because it does not suit, please return to the below address ensuring that the original returns paperwork is enclosed stating your reason for returning the order:

    Help for Heroes Warehouse
    Clipper Logistics Group
    Etheridge Avenue
    Brinklow
    Milton Keynes
    MK10 0BB

    If you return a product from our on demand printing company because the wrong item was sent or the item is faulty, please contact our Supporter Care Team on 0300 303 9888. It is likely that they will ask you to take a photo of this and they will be happy to arrange for a refund to be issued to you or for an exchange to be sent.

    If you are returning goods from both our on demand printing company and from our usual lines, please send these both back to the below address enclosing the returns paperwork sent originally with both parcels. This return service is free if you have our free returns label:

    Help for Heroes Warehouse
    Clipper Logistics Group
    Etheridge Avenue
    Brinklow
    Milton Keynes
    MK10 0BB

    For more information on our Returns process, please follow this link to the Returns Page: Returns and Refunds