Heroes Rewards is a loyalty program that rewards members with points every time they shop on https://shop.helpforheroes.org.uk/. There are ways like following us on social media or regular shopping to earn points, which can further be redeemed towards future purchases with us. 

Just create an account here and you’re all set. It’s free to join!

The Heroes Rewards Program allow members to earn more rewards the more they engage with the Help for Heroes Shop.

Members receive reward points for each purchase that can then be redeemed towards the cost of future purchases. You can also earn points by engaging with Help for Heroes social media pages, frequent shopping with us, and much more!

You can access your loyalty points by logging into your account on our website.

Redeeming your points for great rewards couldn’t be easier! You can redeem your points at checkout. You can select the number of points you want to redeem on the checkout page.

Our Heroes Rewards loyalty program is currently available and redeemable on our website only. 

Yes, you can do this by clicking on the “Rewards History” at the top of your loyalty logged in page.

Yes, your points will expire after 12 months of inactivity.

Customers can only use either the discount code or redeem points per order. It is not possible to use the drop-down method of redeeming points at checkout along with a discount code.

Yes, the same return policy applies. If you return your purchase in full, the loyalty points you originally used will be credited back to your account. In the event of a partial return, your points will be offset accordingly.

You will only receive points for purchases made after program launch date [ i.e. 25 April 2024]

No, that is not possible.

Currently, members may redeem up to 400 points or the equivalent of £20 per purchase.

No, currently you cannot donate your points. But, if you would like to donate monies/£s, please follow the Donate here link. This is a great way to give a one-off amount to help veterans, serving personnel, families and people who worked alongside the UK military. 100% of your donation goes to veteran support.

No, points will be earned on the purchase of physical items/products only and not donation.

Yes. The minimum order value before you earn redeemable points is set out below. 

Order value : Redeemable points earned

£45:£5

£50:£10

£55:£15

£60:£20

Please email customer service and we'd be happy to assist you: 

shop@helpforheroes.org.uk