We are thrilled to announce that we have won the Feefo Platinum Trusted Service Award for consistently delivering exceptional customer experience and service in 2022!

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

To win this award, we had to collect at least 50 reviews between 1 January 2021 and 31 December 2022 and achieve a Feefo service rating of at least 4.5 for three consecutive years –which we’ve done!

But we couldn’t have done it without you, our customers, so we’d like to take this opportunity to thank each and every one of you for sharing your ratings and reviews with Feefo.

This award is another vote of confidence in our brand from our customers. It means a lot to us because it’s based on your honest, valuable feedback.

We believe that anyone affected by their military service deserves to live a secure and healthy life with purpose. That’s why all the profits from the Help for Heroes Shop go directly into providing life-changing support to veterans and their families.

Not only that, but by wearing a Help for Heroes branded product you’ll be raising awareness of the Charity and the needs of our veterans. 

We’re committed to continuing to deliver the highest quality of service and will continue to listen, understand and respond to all our customers.

Thank you again to everyone who took the time to leave us a review. Here’s to more great customer service in 2023!